PolyGuide

Privacy Policy

How we collect, use, and protect your information.

Last Updated: June 9, 2025

Welcome to PolyGuide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

By using PolyGuide, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Introduction

Welcome to PolyGuide. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services. By using PolyGuide, you agree to the collection and use of information in accordance with this Privacy Policy.

2. Information We Collect

a. Information You Provide

  • Account registration details (name, email address, password)
  • Content you upload (property info, guide sections, manual data)
  • Payment details (processed securely via Stripe)

b. Automatically Collected Information

  • Usage logs (page views, time on site)
  • IP address, device type, browser, OS
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide and maintain our service
  • Personalize your experience
  • Improve performance and product features
  • Communicate with you (transactional or support-related emails)
  • Analyze usage for internal analytics
  • Prevent fraud or abuse

4. How We Share Your Information

We do not sell your personal data.

We may share your data with:

  • Service providers (e.g., hosting, analytics, payment processors)
  • Law enforcement if legally required
  • Business transfers in the case of acquisition or merger

5. Cookies and Tracking

We use cookies to:

  • Maintain sessions and login state
  • Understand user behavior with analytics (e.g., Google Analytics)

You may disable cookies via your browser settings.

6. Data Security

We implement industry-standard security measures, including encryption and access controls. However, no method is 100% secure. Use the service at your own risk.

7. Your Rights and Choices

Depending on your jurisdiction, you may have rights to:

  • Access, correct, or delete your data
  • Opt out of marketing emails
  • Request data export

To exercise these rights, contact us at: support@polyguide.app

8. Third-Party Services

We use third-party services such as Stripe and OpenAI. Their use of your information is governed by their respective privacy policies.

9. Children's Privacy

PolyGuide is not intended for users under the age of 18. We do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy at any time. Changes will be posted with an updated "Last Updated" date. We encourage you to review it periodically.